FAQ
| Q1: How to get activation code and register the product? After installing in the server and client PC, it requires activation code. How to get activation code and register the product? A: You can get your serial# for your version as follow: 1. When you complete your Purchase information in 2checkout.com you will transfer to our web site again to get your serial no. 2. Choice “get The Serial Online (Purchase Product) ". 3. Write your Email in the appropriate column that you used before in 2checkout.com. 4. Select your version that you purchased. 5. Please Copy the serial no. then Paste it in the appropriate column, Then Click Register. 6. Now you can start working with your software! Congratulations. Note that: This is a one computer license and only for the computer that will be activated online. So if you need to setup the software on the network, you need to purchase license for every computer. Q2: How to get activation code without connected to the internet? How to get activation code and register the product if the computer isn't connected to the internet? A: You can get your serial # as follow: 1. You need to download the following file: Click here 2. Then open it will appear registration #. 3. Send us it to generate the serial # for your version and send it to you by Email. Q3: when ever run the software the following warning occurs. I have downloaded trial versions for the software & installed. But when ever run the software the following warning occurs- "fatal error the program will close now". A: Please make sure that the language of your Windows is English. Till now Our Software must install on English windows. Or at least change the language for windows to English. Q4: How to install the Software in a network? How to install the Software (Access version or trial version) in a network? A: For installation the software on your network, you need to install the software on every computer on your network. Then sharing your database on the server computer Then contact every Client computer on your network to this sharing database which placed on server. As shown in the manual help for ClinicGate in the following link: Click here Q5: How to install the Software (SQL version) in a network? When I open software, requests user name (sa) and password, which I do not know? A: For Performing Installation steps for SQL version needs an IT Technician Or individual with Network % SQL setup Savvy. You can find it in the following page: Click here Q6: What are the username and the password? After I installed the software it has a login screen! What are the username and the password? And it say invalid!! What do I do to fix this problem?!?! A: The default username ‘admin’ and the password ‘admin’ If you still facing this issue and you need to reset the Login & Password, Please uninstall the software then please make sure that the folder with name the software in the following path is removed: C:\Program Files\MedSites Then install the software again. The username and password will appear automatic again. Now you can work with the software successfully. Q7: How can I copy the software to my computer at work? I'd already download the software in my computer at home, and now I want to copy it to my computer at work, how can I do it? A: You can Download the software again then copy this file with extension “.exe” on a CD or flash drive to install it on your computer at work Then you can Do Backup for your Database on your computer at home as follow: 1. Select Backup Database from the Tools Menu. 2. Click Browse Button to select the location of the database to copy and click Create Backup Button. 3. Click close Button to close the window. Also you can make restore for your Database on your computer at work as follow: 1. Select Restore Database from the Tools Menu. 2. Click Browse Button to select the location of the Backup File and Click the button Restore Database. 3. Click close Button to close the window. Important Notes: 1-To keep an external backup of your database, Please always make a periodic copy of your database file on a CD or flash drive to be used in case of hard drive crash and you require re-installing the software with your entered data. The database file is located in the hard disc drive where you install the software e.g. C: or D: drive under the below path: C:\Program Files\MedSites\ClinicGate\Database\Clinic08.mdb 2- When you uninstall the software, Please Make sure that the folder with name of the software in the following path is removed: C:\Program Files\MedSites\ Q8: What do I do to make the software working fine again? The software was running fine! But lately we had a problem with our computer (for some reason) and now we cannot open it. What do I do to fix this problem? A: If you have Backup for your database, you can Re-install the software. Then make restore for your Database again. The Software will working fine. Q9: What do I do if the continue button for free trail was grayed out? I downloaded the trial advance version. After I installed it, the continue button for free trail was grayed out. This is the first time I try it. What do I do? A: May be you changed your Date on your Computer. So try installing the software on another computer. Q10: What do I need to use if I want to open a downloaded file? What do I need to use if I want to open a downloaded file? A: After download the file, you can do duple click on the file to install the software. Q11: How to setup the software on Windows Server 2003 Small Business server? How to setup the software on Windows Server 2003 Small Business server? I have found an error while installing the clinicgate A: You can training more with The manual help in the following link To learn how to setup ClinicGate Software on your PC: Click here This is not error and it will not effect on your installation, So you can click Continue then continue your installation. Then enjoy your work with ClinicGate Software. Q12: What about the customizations? What about the customizations? A: Our company policy for software customizations is acceptable for software order above US$ 5,000 only. Q13: What about the Support service? What about the Support service? A: Our support service for all over the world online by Remote Support Service. This Service is free one year for our Clients then you can purchase this service for 20% from your order. Q14: Where are the ICD-9 codes in the software? Where are the ICD-9 codes in the software? A: You can find the ICD-9 codes in “Patient Medical Record” screen from Patients menu. Q15: I cannot locate and the attach database, what should I do? I cannot locate and the attach database, what should I do? A: If you installed ClinicGate, you Will find the database file "Clinic08.mdf" is located in the hard disc drive where you install the software e.g. C: or D: drive under the below path: C:\Program Files\MedSites\ClinicGate\Database\ Q16: What about the language for windows? What about the language for windows? A: Till now Our Software must install on English windows. Or at least change the language for windows to English. Q17: How can I transfer my license to new computer? I already have loaded the software on my laptop and I understand that I can only purchase a license for only one machine at a time so if I wanted to remove the license from my laptop and install the software on my desktop computer. Is that possible. A: Yes, don’t worry about this issue. If you need to transfer your license from your laptop to your desktop Computer, just send us an email or go to our Live Help in our website www.med-sites.com and we will be glad to help. Q18: What about the offer on Ebay.com? What about the offer on Ebay.com? A: The offer on Ebay.com is Special Offer for one license only, and for purchase Multi-User you can Order it from Our Websites www.med-sites.com Also when you ordered one license from Ebay.com we will ship to you the Access version for the Software because it is easier in installation and using for one user. But if you will use the software for Multi-User, So you need to download the SQL version for the Software. Q19: what the difference between 1 and 12 Payment? I can't understand between 1 and 12 Payment. Is 1 Payment can use long time? What to do after 12 Payment finished? A: You can purchase Our Software by 2 ways. 1- One Payment time, Then you can get the software forever without any charge another that. (1 Payment) 2- You can also pay the amount in 12 months, and then you can get the software forever without any charge another that. (12 Payment) Q20: What does license here means? What does license here means? User or number of computer or times of installation software when we need to change computer? A: Our License/Computer This mean that it is a one computer license and only for the computer that will be activated online. In case you need to change your Computer, just send us an email or go to our Live Help in our website and we will be glad to help. Q21: How can transfer from Clinicgate to MDBay? How can transfer from Clinicgate to MDBay? A: You can transfer your data from your side to MDbay (Because there is different between ClinicGate database and MDbay Database). Q22: The clients contact information I would like to speak to someone using the software. Would appreciate Tel No. or email id of people using the software? A: Our clients contact information are protected by our company policy, if you wish to contact any of UAE clients you can find them listed in our website and in UAE local directory. Q23: What about the Manual help? I would like for you to send me a copy of the manual so that I can begin to set up my software and use it! A: Our software manual is included inside the software and it is in digital format where you can print all pages or any needed section. We have also the same manual online if needed. If you wish us to ship you the CD which contain the help manual, please let me know and we will do immediately. Q24: What is the frontend/programming language? What is the frontend/programming language? A: VB.NET Q25: Are we expected to install this MS SQL Express on every computer on the network? I saw this in the manual “To Manage and Back up Data, You need download SQL Server Management Studio Express.” Are we expected to install this MS SQL Express on every computer on the network or just the server? A: Yes, you will install MS SQL Express in each machine and this FREE of charge version and comes with our software, no extra payment to purchase MS SQL Database for each PC. Q26: how does the software or user ensure quality control of the data? What mechanisms does the software have inbuilt that is able to detect and/or prevent errors in the data? Or how does the software or user ensure quality control of the data? A: Our Software has all the needed validations to prevent error and preventing human error to keep a clean data. Q27: How about import Database? How easy is it to extract data from the database and use for research purposes? Is the stored data pre-coded in some easily retrievable format? A: Very easy you can import your data to Excel, PDF or Word Document from our HospitalGate Software. Q28: How available and efficient is support? How available and efficient is support, in the event that it is needed? A: We are providing online support for our international clients and we can access remotely your computers to provide any support needed. Our support follows our company working hours. Q29: What about the source code of the software? Could the source code of this software package be given to us for future feasibility and flexibility? A: Our company policy we do not provide software source code. Q30: The software can be networked over LAN on multiple basis or terminals? I just want to know whether the hospitalgate or clinicgate can be networked over LAN on multiple basis or terminals? A: Our software (CLinicGate and HospitalGate) are working on Network Multiple PCs and Multiple users. Q31: Is this software compatible with Macs? Is this software compatible with Macs? A: Our software for Microsoft Windows 98, ME, XP, NT, 2000, 2003, Vista. Q32: What about Refund? What about Refund? A: Our company software refund policy which you can read it from the below link, you will be refunded within 30 days. Click here Q33: Where do I go to update the billing information? Where do I go to update the billing information? A: Click here https://www.2checkout.com/2co/admin/change_billing_method You'll simply copy and paste the link directly into your address bar. You'll then enter the first 6 and last 2 digits currently on file and click on the SEARCH FOR ORDER button. Do not worry about the postal code portion of the page, it won't be necessary. You'll then enter your new billing information, and you may change your email address at that time. Once completed, you will receive a confirmation email of the change. If the order needs to bill immediately, the new card will bill within the next 24 hours. Q34: How to download SQL server? How to download SQL server? A: You can download ClinicGate SQL Version from the following link: Click here Q35: Why database login appear when I print receipt report? However when I select receipt button to print, it goes database login again!!! What shall I do? A: Please make sure that you have logo in ClinicData Screen. Then print your receipt. Q36: how much capacity of patients can you have? ClinicGate software how much capacity of patients can you have? A: You can use ClinicGate Software (Access version) with 64000 records of patients. Also you can use ClinicGate Software (SQL version) with +1 Million records of patients. Q37: What about the Software reseller? What about the Software reseller? What is involved in becoming an accredited representative? We needed some information about detailed for marketing process? A: For accredited representative you can read about and learn about way of payment from the below link. Click here Q38: How can I change the time for appointments? Trying to edit appointments for example Monday, Tuesday, Wednesday we open at 10am but Thursday we open at 12pm. How can I make that change? A: Our software enables you to edit one time for your appointment screen. Q39: Both DB (Access and SQL have the same features or not)? Both DB (Access and SQL have the same features or not), and what about the price for SQL version A: Yes, Access and SQL version for ClinicGate have the same features. So you can see Multi-User Prices for ClnicGate Software in the following link: Click here The Access version for the Software is easier in installation and using for one user. But if you will use the software for Multi-User, So you need to download the SQL version for the Software from the following link: Click here Q40: Need to know if ClinicGate accepts ERA (auto posting). Need to know if ClinicGate accepts ERA (auto posting). A: ClinicGate haven’t this option, But you can Export The Data to Excel or Word or PDF or file Database Access then send it by email to your insurance company. Q41: In the expenses, how can choose the account of employee? In the expenses, how can choose the account of employee? A: You can choose the account of employee after Fill the values of Units & the price of units and the amount of paid. Then you can choose the account of employee and click on the cell of the Total to write the amount of paid for every Doctor as shown in the following picture: Click here Q42: In the inventory system. How can I add my items? In the inventory system. How can I add my items and the quantity is record in the inventory and I need to know the stock remaining? A: In the first you need to receive this quantity of your items to record in the inventory. Also you can click on Print Stock Button is to view/print the total Products' Inventory in the stock as shown in the following Page: Click here Q43: How can I purchase ClinicGate Software? How can I purchase ClinicGate Software? A: You can see the Multi-User Prices in the following link: Click here So you can order CLinicGate Software online. Q44: How stable is the software in real world application? How stable is the software in real world application? Keeping in consideration that for us, it will be installed in over 150 desktop computers networked throughout the hospital and with constant access and modification by all these (occasionally all at the same time)? A: HospitalGate Advanced with MS SQL Express is very stable software and can be installed in 150+ desktop computers in a Networked. Q45: Can we install MS Access and MS SQL Version at the same time? Can we install MS Access and MS SQL Version at the same time? A: You can install only MS Access or MS SQL Version. Q46: What about the cost? What would be the cost for your software for a hospital with over 300 beds? A: Our software can cover any number of hospital beds and our cost is by licenses number Q47: what about the multicurrency system on the software? Is there any way of having a multicurrency system on your HospitalGate software? A: Now HospitalGate working with one Currency as follow: You can add new currency on HospitalGate software as follow: 1. Select Hospital Data from Master Menu. 2. In General Tab: You can find Date format, Base Currency & Financial year. 3. Also you can add new currency by click Add Icon to open pop up window and write the currency and its symbol then click add in pop up window. 4. Cancel button in pop up window to clear Currency and symbol fields to add new one. 5. Delete currency by select it from Base Currency list and click delete Icon. Q48: What about capable of handling a database? Is the ClinicGate capable of handling a database of more than 40,000 patients? A: Yes ClinicGate with MS SQL Express database is capable to handle more than 40,000 patients Q49: What is your experience in my industry? What is your experience in my industry? A: To do SEO we search the highest searched keywords for each industry to include in your website meta tag. Q50: What SEO techniques you use to achieve rankings and what type of risks are involved with them? What SEO techniques you use to achieve rankings and what type of risks are involved with them? A: We use only ethical techniques that focus on organic natural search results and all of our practices following Major search engines webmaster guidelines such as Google, Yahoo and Bing. Q51: When I can expect to see results? When I can expect to see results? A: After 90 days. Q52: How much increase in traffic I can expect? How much increase in traffic I can expect? A: At least 50% traffic increase which will grow more gradually. Q53: What type of help do you expect from my end? What type of help do you expect from my end? A: Update your meta tag with one that we will make for you or provide us with FTP access to your website and our team will do it. Q54: What are the processes/procedures involved in the SEO work you are going to do for me? What are the processes/procedures involved in the SEO work you are going to do for me? A: Keywords research for your website, rewrite meta tag and creates backlinks to your website in high PR4-5 directories. Q55: Will submit detailed report after each stage? Will submit detailed report after each stage? A: You get one monthly report for the keyword(s) ranking in Google, Yahoo and Bing. Q56: Will I be able to reach 1st page ranking a? Will I be able to reach 1st page ranking a? A: We guarantee to put your websites in top 10 ranking for the Keyword(s) selected. Q57: How long will the effects of higher ranking remain? How long will the effects of higher ranking remain? A: As long as you are paying our package you will be always in top 10 ranking. Q58: What to Do if my software has Popup Shows License Expired What to Do if my software has Popup Shows License Expired? A: We add quarterly updates to our software therefor Support purchase is a must to receive the new updates online, first year support is FREE when you purchased your license(s) and thereafter isupport cost is US$60 per Year per License. If the software displays a Popup that License Expired, this means that you did not renew your support payment. Steps Remove License Expired from our software. 1- Order yearly support for your license(s) from our website. 2- After your support payment your license will be activated online within 6-12 hours. Q59: What about ways of Payment? What about ways of Payment? A: 1.You can purchase by 2checkout.com online. And 2checkout.com. Using visa or master cards online. 2.Transfer to our company bank account below: Company Name: MedSites Computer A/C #: 1011076397101 Bank Name: Emirates Bank International Branch: Main branch Address: P.O.Box 2923 Dubai , United Arab Emirates Swift Code: EBILAEAD 3.Payment by Western union my name and address below: Hisham Elkhatib 4 Ghana Street, Cairo – Egypt Tel Cairo: +202 2452 6161 Q60: What about Free Lifetime version? What about Free Lifetime version? A: We offer The Basic version is Free Lifetime. And the Trial version is Demo for Advanced version and it free for 21 Days. So you can get your serial# for Basic version as follow: 1. Choose the 'Get the Serial Online (Purchase Product)' 2. Write your Email in the appropriate field. 3. Select Basic version. 4. Click Get Serial# to transfer you to our web site to get your serial no. 5. Please Copy the serial no. then Paste it in the appropriate field, Then Click Register. 6. Now you can start working with Basic version for the software! Congratulations. Q61: How about your billing service cost and how does it work? For an optometric practice how much does your billing service cost and how does it work? A: We are not a medical billing service we develop and sell medical billing software. Q62: Can you provide ClinicGate as a web application? Can you provide ClinicGate as a web application? A: ClinicGate is available now as desktop software only. Q63: What about CMS 1500? I am interested in ClinicGate and want to know whether the program is prepared for billing with Alberta Health, Canada? A: Our software ClinicGate Advanced can be use to create CMS 1500 medical billing claim for any medical billing service, you can make your CMS 1500 forms then email it to your billing service. Q64: How can I go to ebay to purchase this at the special price? How can I go to ebay to purchase this at the special price? A: You can have the software and CD shipped and the download option when order through Ebay special offer from the following link: Click here Q65: What about the appointment data coming out on the screen? The appointments that I have booked for tomorrow are not coming out on the screen! A: Please make sure that you selected Doctor Name from Doctor Menu in Appointment Screen. |
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